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Booking Cancellation Policies

If a tourist cancels a tour, the following cancellation policy will apply to the booking. Sylhet Tourist Guide will process the refund within 10 days of the cancellation, after deducting the applicable charges. Please note that it may take additional days for your bank or payment provider to complete the transaction and reflect the refund on your statement.

Terms of Service (Applicable for all services)

Free Cancellation

If the touris cancel in the last 3 days before the tour starts, they will be refunded 100%.

Hotel Booking Cancellation Policy

We collaborate with several hotels both within Sylhet City and in surrounding areas. Each hotel has its own reservation policies and cancellation rules may vary accordingly. At Sylhet Tourist Guide, we strive to provide the highest level of service and address our guests’ concerns promptly and efficiently. In cases where a guest needs to cancel a hotel reservation, we are pleased to offer a full refund whenever possible, depending on the cancellation date and room availability at the respective hotel.

Car / Microbus Booking Cancellation Policy

Sylhet is rapidly becoming one of the most popular tourist destinations due to its many attractions. As a result, our high-end transportation is often fully booked 10–15 days in advance. If a tour is canceled less than 2 days before the scheduled date, the above terms of service will be applicable.

Boat Booking Cancellation Policy

Most tourist spots in Sylhet are accessible by boat, so a boat ride is essential to see everything. To avoid crowds, we recommend booking early. Cancellations made at least 2 day before the tour are fully refundable.

Guideman Hiring Cancellation Policy

Photographer Hiring Cancellation Policy

Looking for Information? Find Your Answers in Our FAQs

Q1: Is Sylhet Tourist Guide reliable Tour Operator?

A1: We have been proudly providing trusted and professional tour services in Sylhet for over 5 years. During this time, we have earned excellent reviews from both national and international tourists for our quality service, transparent pricing, and friendly hospitality. Our guests appreciate our well-planned tour packages, experienced local guides, and reliable car and boat rental services. We invite you to take a look at the wonderful reviews shared by our satisfied travelers reviews, which reflect our commitment to making every Sylhet tour a memorable experience.

Q2: How do you ensure the safety of your vehicles?

A2: All vehicles are regularly serviced, professionally cleaned, and fully air-conditioned. Our experienced drivers are licensed and courteous. To see the exact car or microbus, click the vehicle image on the tour package details or car rental page to view short video footage.

Q3: Can I cancel my booking and get a refund?

A3: Yes, Cancellations made within the permitted time frame may qualify for either a partial or full refund in accordance with our cancellation policy. To learn more, please read ourCancellation Policy to review the full policy details

Q4: What services does Sylhet Tourist Guide offer?

A4: We provide complete travel solutions in Sylhet, including tour packages, local tourist guides, hotel booking, rent a car,boat rides, Sylhet Osmani international Airport transfer and photography services.

Q5: Why should I choose Sylhet Tourist Guide?

A5: The Sylhet Tourist Guide team consists of professional Sylheti experts with extensive knowledge of the best tourist spots in Sylhet. All our team members are highly educated, having graduated from renowned universities such as Shahjalal University of Science & Technology and Jagannath University.

We are committed to providing well-planned, safe, and enjoyable tours. Our team offers free support and guidance to tourists over the phone, ensuring a smooth travel experience from start to finish. Safety and security are our top priorities, and we take every measure to make sure tourists feel comfortable throughout their journey.

Our Distinguished Guests
  • Staff of the High Commission of India, Dhaka
  • Families of government officials, including Secretaries of the Government of Bangladesh
  • Staff of Narayanganj Taxes
  • International tourists from countries such as the United Kingdom, Spain, France, Sweden, China and more

We have received wonderful video reviews and testimonials from our guests, reflecting their positive experiences. You can click to watch their reviews or view our photo gallery to see our tours in action.

Our mission is to provide affordable and flexible tour packages

Q6: Can I rent a car in Sylhet through your service?

Yes, We provide premium rent-a-car services in Sylhet with experienced and professional drivers to ensure a smooth and enjoyable travel experience. Whether you are visiting for sightseeing, business, or a custom tour, we have the perfect vehicle to meet your needs.

Our Fleet
  • Sedans – Axio, Allion, Premio, Corolla — ideal for couple and small family tour
  • Microbuses – Probox, Noah, X Noah, Esquire — flexible seating for small groups.
  • Van – Hiace, Grand Cabin — 4/7/8/12/16-seat options for family & Group.

Each vehicle in our fleet is well-maintained, air-conditioned, and regularly serviced, ensuring safety and reliability throughout your journey. Our drivers are knowledgeable locals, familiar with Sylhet’s roads and tourist spots, allowing you to enjoy your trip without any stress or hassle.

We aim to provide a flexible and hassle-free rental experience, whether you need a vehicle for a few hours, a full day, or a custom itinerary. Let us help you explore Sylhet comfortably, safely, and on your schedule. Rent a car now

Q7: Do you arrange boat rides in Sylhet?

A7: Absolutely. We provide safe and enjoyable Dingi boat and Engine boat ride for exploring Ratargul Swamp Forest, Sadapathor, Lalakhal and other water-based tourist spots.

Q8: Are tour packages suitable for foreigners?

A8: Yes. Our Sylhet tour packages are designed for both local and international tourists including hotel booking, transportation, airport pickup and guided tours.

Q9: Can I book hotels through Sylhet Tourist Guide?

A9: Yes. We help you book comfortable hotels in Sylhet at affordable prices ensuring a hassle-free travel experience.

Q10: Do you provide professional tour guides?

A10: Yes. We provide experienced and reliable Sylhet tour guides who can explain the history, culture and beauty of every tourist spot.

Q11: How can I book a Sylhet tour package?

A11: You can book tour package easily through our website or by contacting us directly via phone, WhatsApp, or email. Advance booking is recommended.

Q12: When is the best time to visit Sylhet?

A12: The best time to visit Sylhet is during the winter season, specifically from October to February. The weather is cool, dry and perfect for exploring the tea gardens and waterways without heavy rain. However, the monsoon (June-September) offers spectacular & vibrant greenery.

Read More FAQs



Do you have any queries? we would love to hear from you, so please ask your question here

To know more, feel free to Contact Us or call our team.

  • +8801714-936886 or
  • +8809638-866 899
  • +8801714-936886
  • Facebook Messenger
  • info@sylhettouristguide.com
  • Sylhet Office
  • Address-1: Shapla Tower, 3rd Floor, Darbast, Jaintapur, Sylhet
  • Address-2: Ghurni-40, Ambarkhana, Sylhet
  • Dhaka Office
  • Address: Resourceful Tower, Purana Palton, Dhaka
  • +8801716-232213