Terms & Conditions

The Terms of Use (hereinafter referred to as the “Terms”) refers to the matters to be observed by the Users (defined in the Article 2) as well as the rights and obligations of the Tour Agency(Sylhet Tourist Guide) and the users concerning the use of “Sylhet Tourist Guide” provided by the agency. Every user desiring the registration and booking of the service of Sylhet Tourist guide will be required to read through the entire article of the Terms attentively before agreeing thereto.

Article 1

Acknowledgment of accepting the terms

1.1 The user shall have to obey all the terms of the Sylhet Tourist Guide provided in these articles. Browsing, using, and accessing on The "Sylhet Tourist Guide" website means the user accepted those articles and is aware not to violate those terms.
1.2 If the user disagrees with all or any part of these Terms, The user shall refrain from using the Site or browsing, using, and accessing the services offered on the website.
1.3 Also, the company associated with many institutions has specific terms that you must agree to comply with. if you have registered or booked for those services on the website, you shall be deemed to have complied with all the terms and conditions of that service and the authority concerned.
1.4 If the tourist takes a custom package and rents a car for a day. It means the booked car is bound to provide service 8 (Eight) hours from the tour starting time. If the tourist wants to extend time, He or she must pay a reasonable extra amount of money for it to be exposed by the Sylhet Tourist Guide authority.

Article 2

Definitions

For the Terms, the following terms shall have the meanings assigned to them as follows:

(1) “Couple” means two persons who are married to each other. A valid relationship that results from a contract by which a man and a woman, who can enter into such an agreement, mutually promise to live together in the relationship of Husband and Wife.
(2) “Tourist” means the “Tourist” defined in Article 3.
(3) “Guideman” means the national qualification for service of escort or any other similar qualifications in any other country. However, in a country where there is no such qualification, a person in a certain status or condition may be deemed to be the direction in tour spots, at the agency’s sole discretion, in which case such status or condition shall be deemed the qualification of a Guideman.
(4) “Intellectual Property Rights" means copyrights, patents, utility model rights, trademark rights, and any other intellectual property rights including, without limitation, the rights to acquire these rights or to file an application for the registration of any of such rights.
(5) “Registration Information” means the “Registration Information” defined in Article 3.
(6) “Service” means the service named "Sylhet Tourist Guide" provided by the agency including, without limitation, the new service in cases where the name or contents of the Service are changed.
(7) “Terms of Use for Third Party Social Networking Service SNS” means the terms applicable between the User and the Third Party Social Networking Service SNS Providers.
(8) “Third Party Social Networking Service SNS Services” defines social networking services provided by third parties such as Facebook and Twitter whiTwitterch have functions of user identification, disclosure of relationships with friends, posting of contents, etc., and which shall be used concerning the Service.
(9) "Dingi Boat" means a watercraft which is a small size boat driven by a persona in picnic spots.
(10) Packages mean all the services mentioned by the company shall offer to tourists.
(11) “Tourist” means the User who uses the Service to participate in the.
(12) “User” means an individual or entity who is registered as a user of the Service under the provisions of Article 3. For the avoidance of doubt, the Supplier and the tourist shall be the User.
(13) “Website” means the website on the Internet operated by the agency with the domain of “sylhettouristguide.com”, including, without limitation, the new website in cases where the domain or contents of the Website might be changed.
(14) "Family Tour" means a maximum of 4 members who are somehow blood-related to each other.
(15) "Group Tour" means a maximum of seven members who are interested in visiting Sylhet.

Article 3

Registration

3.0 Sylhet Tourist Guide shall ask for the following information at the time of submitting the booking.

First Name and Last Name of User.
Country, City, Sub-city and Street. Division, district, Upazilla in respect to the Bangladeshi users.
Email Address, Mobile Number and address of User.
National Identity Card (NID) number.
Some additional information if needed.

3.1 Any individual or entity which desires to use the Service (hereinafter referred to as the “Tourist”) may apply to the agency as a user of the Service by agreeing to abide by the Terms and providing the agency with the information required by the agency (hereinafter referred to as the “Booking Registration Information”) in a manner specified by the agency.
3.2 The application for the booking shall be made by an individual or an entity that will use the service, and applications by proxy or unauthorized person will not be accepted. For each application for the registration, the Tourist must provide true, correct, and updated information to the agency.
3.3 The acceptance or rejection of applications for the registration will be determined by the agency following the criteria established by the agency. The registration of a Tourist as a User shall be deemed to have been completed when the agency issues to the Tourist a notice stating that the application has been accepted.
3.4 The completion of the registration under Article 3.3 constitutes the execution of the agreement between the agency and the User for the use of the Service under the provisions of the Terms (hereinafter referred to as “Service Agreement”), whereby the User shall be entitled to use the Service in such a manner as specified by the agency from the date of the completion of the registration.

3.5 The agency might reject the registration if:

(1) The agency determines that the Tourist is likely to violate the Terms;
(2) The Registration Information submitted to the agency contains, in whole or part, false or erroneous statements or omissions;
(3) The registration of the Tourist for the use of the Service has once been canceled;
(4) The Tourist is a minor, an adult ward, a person under curatorship, or a person under assistance, and has not obtained the necessary consent of his/her respective legal representative, guardian, curator, or assistant; or
(5) The agency determines that the Tourist is antisocial forces (which means gang groups, gang members, right-wing groups, or other similar entities; the same shall apply hereinafter), or the agency determines that the Tourist is associated with or involved in antisocial forces in any manner such as cooperating or engaging in maintenance, operation, management of antisocial forces by funding or any other method.
(6) The agency otherwise determines that the registration would be inappropriate.

Article 4

Changes in Registration Information

In the event of any change in the Registration Information, the User shall promptly notify the agency of such change by email or phone call by the procedure specified by the agency and submit to the agency the required information.

Article 5

Management of User Mobile NO and Password

5.1 The User shall be fully responsible for the security and safekeeping of his/her Mobile No and Password and the User shall not cause or permit any third party to use the password or Mobile No shall it loan, assign, or cause to be owned in the name of another person or to be sold or purchased the Mobile No or Password or otherwise cause the mobile number or password to be an object of any activity similar to the foregoing.
5.2 The User shall be responsible and liable for any damage that happened by the User as a result of inadequate management, wrong or improper use, or the use by a third party of the mobile no or password. In no event shall the agency be responsible or liable for such damage.
5.3 In cases where the mobile no or password is found to be stolen or used by a third party, the User shall immediately notify the agency to that effect and follow the instructions provided by the agency.

Article 6

Use of the Service

6.1 Use by the Users

(1) During the effective term of the Service Agreement, the User shall have the right to use the Service in the way as directed by the agency, and within the exposed Terms and conditions.
(2) With its own costs and responsibilities the User shall take, prepare, and maintain computers, software and other devices, and telecommunication lines and other communication environments which are necessary to use the Service.
(3) With its own costs and responsibilities the User shall, prepare and maintain security systems suitable for the User’s environment for using the Service to avoid the attack of a computer virus, unauthorized access, information leakage, etc.

6.2 Use by the Tourists

(1) The Tourist may choose a service or package from the Website. If the tourist wishes to take this service, the tourist shall fill in the booking form with some additional details on the website.
(2) The tourist shall pay the price of the selected package or any other Service (hereinafter referred to as the “Service Fee”) in a manner specified by the agency.

6.4 Completion of the Product Agreement

The agreement regarding the use of Service between the company and the tourist (hereinafter referred to as the “Service Agreement”) shall be deemed to have been made and entered into at the time of acceptance of the booking by the agency.

Article 7

Treatment of User Information

7.1 Treatment by the agency of the User’s personal information shall be subject to the provisions of our Privacy Policy, which are described in another menu on the website, and the User hereby agrees to treatment by the agency of the User’s information subject to such Privacy Policy.
7.2 The tourist hereby agrees that his/her information (including personal information like Mobile No, NID No, etc ) held by the agency will be disclosed and provided to the tour manager with whom the tour executes the service agreement. Contents of personal information are specified in our Privacy Policy.

Article 8

Payment and Fee of the Agency

8.1 The agency (Sylhet Tourist Guide) shall receive the amount which is to be paid by the tourist mentioned in the package or the subtotal amount of the catheter storm package that is on the website.
8.2 The company has some rules and regulations that are mentioned on the website and has another menu "Cancellation Policy" on the website. The payment and fees of service are revealed on the website. According to the service and package price, fees shall be imposed.
8.3 Tourists shall pay 50% of the total amount for booking confirmation.
8.4 Tourists shall pay the remaining 50% of the money as soon as tour starts.
8.5 In case the booking agreement is canceled by the service holder(tourist), The policy shall apply mentioned in Cancellation Policy page.

Article 9

Cancel Policy

10.1 In case the tourist wishes to cancel the booking, the tourist shall follow the cancellation policy separately set forth by the agency.
9.2 If the tourist cancels within 24 hours before the tour starting date: Charge 100%
9.3 If the tourist cancels in the last 2 days of the tour starting date: Charge 50%
9.4 If the tourist cancels at least 3 days in advance of the tour starting date, there is a 100% refund: Charge 0%
9.5 Any changes made less than 3 days before the tour starting date will not be accepted.
9.6 If any disaster or natural calamity hampers the tour, the tourist shall be offered a different date or a full refund by the authority imposed.
9.7 Cancellation Policy shall be applied by the company. Free cancellation shall be applicable according to the suppliers of services (Hotel, Transportation etc). The company shall not be bound to impose free cancellation.

Article 10

Prohibited Activities

10.1 The User shall be prohibited from engaging in any of the following activities concerning the use of the Service:

(1) To perform any act which would transgress any Intellectual Property Rights, portrait rights, privacy rights, credits, or other rights or interests of the agency, other Users, the Third Party Social Networking Service SNS Providers, or other third parties (including any act which raise such infringement directly or indirectly);
(2) to transmit false information.
(3) To perform any act associated with a criminal act, or an act against public order, morals, and humanity;
(4) To transmit information containing computer viruses or other harmful computer programs;
(5) To modify or change any information which can be used for the Service;
(6) to transmit information related to relationship with people of opposite sex;
(7) To transmit information which is uncultured, indecent or harmful for minors;
(8) To perform any act which violates any law or regulation, or the internal rules of the entity of which the agency or the User is a member;
(9) To transmit through the Service data the volume of which is larger than the size of data specified by the agency;
(10) to perform any act which likely to hamper the operation of the Service by the agency;
(11) To make a third party (including other Users) t exchange the service instead of him or herself; or
(12) To perform any other acts which are determined by the agency to be inappropriate.

10.2 In cases where the agency is strictly determined that the act of the User in the Service falls or might fall under any of the items of Article 10.1, the agency might delete all or part of such information without any notice to the User. The agency shall in no event be responsible or liable for any damage or any expenses incurred by the User as a result of an action taken by the agency by this Article 10.2.

Article 11

Discontinuation or Suspension of the Service

11.1 In the event of any of the following circumstances, the agency shall have the right to permanently discontinue or temporarily suspend all or a part of the use of the Service without prior notice to the User:

(1) When a computer or telecommunications network ceases to operate or function as a result of an unavoidable incidents;
(2) When the agency operates scheduled or unscheduled inspections or maintenance and updating of the computer systems relating to the Service;
(3) When the operation of the Service becomes difficult due to fire, power failure, natural disaster, or any other cause of irresistible compulsion or superior strength;
(4) When troubles, discontinuation or suspension of service, discontinuation of association with the Service, changes of specifications, etc. occur concerning the Third Party Social Networking Service SNS Services; or
(5) When for any other unavoidable reasons the agency determines that the discontinuation or suspension will be necessary.
11.2 The Sylhet Tourist Guide may, at its discretion, terminate the provision of the Service. In this case, the agency gives prior notice to the User.
11.3 The Sylhet Tourist Guide authority shall not be responsible or liable for any damage or any expenses incurred by the User as a result of any action taken by the agency by this Article 12.

Article 12

Retention of Information

The Sylhet Tourist Guide authority shall have no obligation to retain the messages or the previous service summary or other information transmitted by or to the User through the Service. Even in cases where such information has been retained by the Sylhet Tourist Guide for a certain period for operational reasons, the agency may delete such information at any time at its discretion.

Article 13

Ownership and Intellectual Property Rights

13.1 All ownership rights and Intellectual Property Rights to the Service and the Website shall vest in the agency or its licensors, and the booking of the Service permitted through the online registration under the Terms shall not be construed as granting any license concerning the Website or the Service under any Intellectual Property Rights held by the agency or its licensors. The User shall not, for any reason whatsoever, perform any act which would cross the limit of any Intellectual Property Rights of the agency or its licensors, including, without limitation, disassembling, decompiling, or reverse engineering.
13.2 The Users shall grant to the agency the non-exclusive, sublicensable, and, royalty-free license to copy, reproduce, modify or, otherwise use in all forms the texts, graphics, videos, and other data uploaded or transmitted in the Website or the Service by the User.

Article 14

Cancellation of Registration

14.1 The agency may suspend temporarily the use by the User of the Service or cancel the registration of the User without any prior notice if:

(1) The Registration Information or information provided is false or likely to false;
(2) The User infringes any provision of the Terms;
(3) The User uses or attempts to use the Service for such purposes or in such a manner as would result from damage to the agency, other Users, the Third Party (Social Networking Service -SNS) Providers, or other third parties;
(4) Use of the Third Party (Social Networking Service - SNS) Services or association with the Third Party (Social Networking Service) Services becomes difficult to the User due to its violation of the Terms of Use for Third Party (Social Networking Service -SNS) or other reasons;
(5) The User hampers or interferes with the operation of the Service by any means;
(6) Payment by the User is suspended, or the User becomes insolvent, or an application for a proceeding for bankruptcy, civil rehabilitation, corporate reorganization, special liquidation, or other similar proceedings is imposed concerning the User;
(7) The User dishonors any note or check issued or accepted by it;
(8) A petition is filed in court against the User for attachment, provisional attachment, provisional disposition, judicial info, cement, or an auction sale;
(9) The User or tourist becomes subject to the procedures for tax delinquency;
(10) The User dies or is subject to an order for the commencement of guardianship, curatorship, or assistance;
(11) If the User does not respond concerning the booked service within twelve (12) months or more, the file of booking would be automatically closed and Sylhet Tourist Guide authority is not responsible for it.
(14) the agency determines for any reason that the continuation of the registration of the User would be inappropriate.

14.2 In cases where the User falls under any of the items of Article 14.1, any monetary debt of the User to the agency shall become due and payable, and the User must immediately pay such monetary debt.
14.3 The agency shall in no event be responsible or liable for any damage or expenses incurred by the User as a result of any action taken by the agency by the provisions of this Article 14.
14.4 The User may cancel his/her booking or registration as a User by sending a seven (8) days prior notice requesting the cancellation of the registration to the agency by the procedures specified by the agency if the booking is paid. Unpaid submission of the booking will be automatically closed in 3 months.
14.6 In the event of the cancellation of the registration according to Article 14, the User shall return, destroy or otherwise dispose of the software, manuals, or any other materials supplied by the agency in connection with the Service, by the instructions provided by the agency.

Article 15

Disclaimer and Limitation of Liability

15.1 The User hereby agrees that the Service is a platform that is to provide the Users with opportunities of provision and use of Service. The agency shall not be responsible or liable for troubles regarding the Services due to failure of Terms of any above-mentioned Articles, including, without limitation, troubles with about the executive cancellation and performance of the booking agreement, accidents during the conducting service, or any other troubles between or among the tourist, or the tourist and the Supplier partners(Hotel Authority, Transportation, Authority, Book Authority and Photographer association). The agency shall not be responsible or liable for any damage or expenses incurred by the User in connection with the Product, including, without limitation, damage incurred in connection with the troubles above.
15.2 Although the Service may be associated with the Third Party (Social Networking Service SNS) Services, the agency makes no warranty regarding such association. The agency shall not be responsible or liable even when such association is not available.
15.3 In cases where the Service is associated with the Third Party (Social Networking Service SNS) Services, the User shall comply with the Terms of Use for Third Party (Social Networking Service - SNS) with its costs and responsibilities. In no event shall the agency be responsible or liable for disputes, etc. which arise between the User and the Third Party (Social Networking Service SNS) Providers.
15.4 The User shall investigate at his or her own expense and responsibility to determine if or not his/her use of the Service will violate any law or regulation applicable to the User or the internal rules of the entity of which the User is a member, and the Sylhet Tourist Guide authority makes no warranty that the use of the Service by the User will comply with the laws and regulations applicable to the User and the internal rules of the entity of which the User is a member.
15.5 The User shall be responsible, treat and resolve all transactions, communications, disputes, etc. in connection with the Service or the Website which arise between the User and other Users, the Third Party (Social Networking Service - SNS) Providers, or, other third parties. In no event shall the Sylhet Tourist Guide authority be responsible or liable for them.
15.6 In no event shall the Sylhet Tourist Guide authority be responsible or liable for suspension, discontinuation, unavailability, or modification of the Service caused by the agency, deletion or loss of any message or information from the User, cancellation of the registration of the User, loss of data or failure of or damage to equipment through the use of the Service, or any other damage or expenses incurred by the User in connection with the Service.
15.7 If the Website contains links to and from other websites on the Internet, the agency shall not be responsible for any reason for any websites other than the Website or any information obtained therefrom.

Article 16

Resolution of Disputes and Indemnity

16.1 The User shall indemnify and keep remained harmless the "Sylhet Tourist Guide" from and against any damage incurred by the agency as a result of any breach by the User of any provision of the Terms or resulting in connection with the use by the User of the Service.
16.2 The User shall immediately inform the agency of any claim against the User arising by other Users, the Third Party (Social Networking Service - SNS) Providers, or other third parties in connection with the Service or of any dispute arising between the User and any of the other Users or other third parties, and shall settle such claim or dispute at his or her own expense and responsibility and report the processes and results of the settlement to the Sylhet Tourist Guide authority at the request thereof.
16.3 In cases where a claim is arisen against the Sylhet Tourist Guide by other Users, the Third Party (Social Networking Service - SNS) providers or other third parties because of violation of rights or for any other reason concerning the use of the service by the User, the User shall be responsible and compensate the agency for any amount of money which the Sylhet Tourist Guide has been forced to pay to such other Users, the Third Party (Social Networking Service - SNS) providers or other third parties based on such claim. 16.4 In no event shall the Sylhet Tourist Guide authority be responsible or liable for the incident incurred by the User in connection with the Service.

Article 17

Confidentiality

17.1 The “Confidential Information” means any information related to tour, technology, business, operation, finance, organization, etc. of the Sylhet Tourist Guide that may be revealed or disclosed by the agency to, or come to the knowledge of, the User in connection with the Terms or the Service in writing, orally or in storage media, etc., but excluding the following information

(4) which the User developed independently of the Confidential Information;
(2) which becomes publicly known by publication or otherwise without fault of the User after the information is provided or disclosed by the agency to or comes to the knowledge of the User;
(1) which is generally available to the public or known to the User at the time when the information is provided or disclosed by the Sylhet Tourist Guide to or comes to the knowledge of the User;
(3) which the User lawfully acquired without any obligation of confidentiality from a third party authorized to provide or disclose the information;
(5) which is determined by the agency in writing to be excluded from the obligation of confidentiality.

17.2 The User shall get the Confidential Information of the Sylhet Tourist Guide solely to get the Service hereunder, and shall not provide, disclose or divulge the Confidential Information of the agency to any third party without the agency’s prior written or oral consent.
17.3 The User may disclose the Confidential Information of the Sylhet Tourist Guide when such disclosure is required by law or by an order, requirement, or request of a court or governmental authority; provided that such order, requirement, or, the request shall be promptly notified to the agency by the User.
17.3 At any time upon request of the Sylhet Tourist Guide, the User shall promptly return to the agency or destroy the Confidential Information of the agency and the documents or other storage media containing or including the Confidential Information along with all reproductions thereof by the instructions of the agency.
17.4 The User shall first receive the prior written consent from Sylhet Tourist Guide authority if it intends to reproduce any document or magnetic storage media containing the Confidential Information of the agency, and shall keep the reproductions under strict control in the same manner as mentioned in these articles.

Article 18

Effective Term

The booking agreement shall be effective on the date of the completion of the registration under ArArticleticle 2 and 3 in respect of the User and remain in force and effect between the agency and the User until the termination of the earlier registration or the respite of the provision of the Service.

Article 19

Amendment and Changes to Terms, etc.

19.1 The agency reserves the right to make amendments or changes to the contents of the Service provided on the website without restriction. 19.2 The agency reserves the right to make an amendment or change to the Terms (including, without limitation, the rules and regulations concerning the Service which may be posted on the Website; the same shall apply hereinafter in this Article). In the event of any amendment or change to the Terms, the agency shall notify the active User to that effect. If the User uses the Service or fails to take steps to cancel the registration within the time specified by the agency after the notice set forth above, the User shall be deemed to have agreed to such amendment and change made to the Terms.

Article 20

Notice

Any query concerning the booking or other communications or notices from the Users to the agency or notices concerning any amendment to the Terms or other communications or notices from the agency to the User shall be made following the procedures specified by the agency.

Article 21

Assignment of Terms

23.1 The User shall not transfer, assign, grant security interests on or otherwise dispose of his or her status under the booking agreement or rights or obligations under the Terms without the prior written or oral consent of the agency.

Article 22

Assignment of Entire Agreement

The Terms define the entire agreement between the agency and the User for concerning the matters contained herein and supersede all prior representations, agreements, understandings, and whether oral or in writing, between the agency and the User concerning the matters contained herein.

Article 23

Severability

If any provision of the Terms or part thereof is held to be invalid or unenforceable under the law of Bangladesh or other laws or regulations, the remaining provisions hereof shall remain in full force and effect, and the agency and the User shall endeavor to agree to an amendment thereof to the extent necessary to make such provision or part thereof legally operative to achieve the same purpose and same legal and economic effect as originally contemplated by such invalid or unenforceable provision or part thereof.

Article 24

Survival of Provisions

The provisions of Articles 2, 3, 8.2, 8.3, 9, 10, and another article related to a booking shall survive the expiration or termination of the tour booking agreement and remain in full force and effect.

Article 25

Governing Law and Jurisdiction

The Terms shall be governed by the laws of Bangladesh. Any disputes arising out of or in connection with the Terms shall be submitted to the exclusive jurisdiction of the Sylhet District Court of Bangladesh in the first instance.

Article 26

Resolution Through Discussion

Any matter which is not provided for in the Terms or those giving rise to any doubts concerning the interpretation of the Terms shall be promptly resolved through good faith discussions between the Sylhet Tourist Guide authority and the User.