Ans: If you would like to book a tour from our website, please click on the blinking top-right menu "Book Now" and follow the next steps. Alternatively, you can also tell us your desired service by calling or sending an email/Whatsapp. We will create a package for you and will send the details to your email or Whatsapp. You can follow the instructions on the Booking process page.
Yes. We have a variety of different packages for couples, twins, triplets, families, and groups. Our package tours are perfect for travellers who want to see as much as possible without having to worry about anything. Please take a look the Packages
Ans: Unfortunately not. We provide private tour packages. If you are not a registered tourist, we will not be able to arrange the tour for you. We are not able to make any exceptions and add an extra person to join in any package. It would be greatly appreciated if you would take a look at the Rules page.
Ans: You can book any package or your customized package at any time, but please schedule the tour at least 7 days before your arrival, as we need a few days to check the availability of transport and hotel and make your tour arrangements. If you want to cancel your booking, please read the Booking Cancellation Policy.
Ans: Offering high-quality tours in English is one of our main priorities as we welcome international tourists. However, all of our guidemen can speak English and Bangla fluently. If you need a guide who can speak a different language, please let us know by clicking here .
Ans: No. Please be very careful when selecting your hotel and transport, as you cannot change them once the tour begins. We always strive to give our guests the best experience possible. It is not guaranteed that we will be able to help you, but we can try to understand your problem.
Ans: It is difficult to decide on the best month because of the varying weather and seasons. Sylhet is a place where you can find many attractions. It is preferable to visit every month, but the ideal time is the rainy season. The middle of the monsoon and the end of the monsoon is when the weather is most favorable.
Ans: The advantages of hiring a guideman are
* You will have access to things that you are not aware of immediately.
* You will be able to learn about culture in-depth from someone who is a native of the culture.
* You will have a bit more safety and companionship.
* Having the ability to change your tour plan and setting priorities are two of the advantages of hiring a tour guide.?
Ans: You can find the top right blinking menu "Book Now" at the corner of the page. Select the hotel and room category of your choice, and you will see the price for each category. To submit the form, please enter your personal information in the fields provided. Thank you!
Ans: Yes! You can choose any of our services and make a reservation. We accept bookings for one or more services, such as Hotel Booking, Transport Booking, Boat Booking, Guideman and Photographer Hiring. Thank you!
Ans: If you need to cancel your reservation, please let us know at least 72 hours before your arrival. We will be happy to refund your money. If you cancel within 48 hours of your arrival, you will be charged 50%. If you cancel within 24 hours, you will be charged 100%. This policy will be in effect for any package and one or more bookings.. Please read details in our Booking Cancellation Policy Page
Ans: You have to pay 50% of the total amount to confirm your booking, and the rest must be paid in cash or by other payment method when you arrive. If you do not pay 50% at least 5 days before your arrival, your reservation will be automatically canceled.
Ans: No. There are no additional charges. We are transparent about the pricing. As a result, we have published the price of every hotel room, vehicle, boat, guide, and photographer on our website. However, if you want to extend the duration of the tour or change anything, it might charge more or less. Please read Rules to know more about rules & regulations.
Ans: Your payment will be verified within 24 hours. If your payment is processed successfully, we will notify you by email or phone call. You will be able to see the payment status on the website by logging in with your mobile number and password. In order to book the tour, please take a look at the instructions on the Booking Process page.
Ans: Yes, It is allowed to, but we would appreciate it if our guests filled out the booking form. However, If you do not pay at least 5 days before your arrival, your reservation will be automatically canceled. The terms and conditions will always be the same under any circumstance.
Ans: We usually contact our guests by ☎ (telephone) or email as soon as we receive payment. If you do not receive any confirmation message or email from us within 24 hours, please feel free to contact us. We would be grateful if you could email us a screenshot of your payment at (info@sylhettouristguide.com). Our specialists are always available to help you with any problems you may have. Our emails sometimes end up in your “spam folder” so, please check it and contact us immediately if you do not receive mail from us.
Ans: No, Never. Sylhet Tourist Guide is a licensed tour operator agency in Sylhet. We pay our taxes regularly and we are a reliable agency. All the team members are from the local (Sylheti) area and we have a lot of tour experience. We work with only authorized hotels, transport, boats, and photographer associations in Sylhet. So you can be sure that you won't be scammed by us. Please read more about legality of us.
Ans: If you damage, lose, or break any product, you have to pay for it. We are not responsible for it, but we will do our best to help our guests if any problems arise because our guests are always our top priority. Please review the Terms & Conditions to know more about it.
Ans: Yes. Hotel management is very conscious about the security of guests and that is why all our top luxurious hotels in Sylhet have round-the-clock CCTV surveillance.
Ans: We are not responsible for any product or valuable thing that you lost or got damaged. You should contact the service provider authority about where you missed the product or got the damage. If you experience any unfairness, please contact us right away. Our support team is always available to help you and they will always put you as their top priority.
Ans: If you are experiencing this type of problem, please contact our support team as soon as possible by phone or email. We want to ensure that our guests have a positive experience.
Ans: If the tourists are from any district of Bangladesh and are over 18 years old, they will be required to show a national identification card (NID) when our service providers want to. In order to make a reservation for a hotel, you will need to present your national ID card for verification purposes. The international tourist will need to show any document that identifies his/her full identity.
Ans: You are allowed to carry any legal weapon as long as it is licensed by the government of Bangladesh. However, we do not tolerate any illegal materials carried in your bag. It is permissible for tourists to carry a quart-sized bag of liquids, gels, creams, pastes and essential materials in their carry-on bags during the tour. These are limited to tour-sized containers that are 3.4 ounces (100 milliliters) or less per item – including medical drugs, inhalers, etc.
Ans: There are many hotels to pick from on the website if you're looking to reserve your ideal hotels. Click on the blinking menu (Book Now) in the top-right corner of the website. Choose your preferred hotel and select a room type. If you do not find your expected hotel in the list, please select the option "Other" from the hotel category. After choosing others, you will have the option of "Writing hotel name". Write your preferred hotel name and select the room category you need. We will let you know within 24 hours. Please visit this Booking Process page and follow the instructions.
Ans: Click on the "Book Now" button in the top-right corner of the website. Choose your preferred hotel and select the room category you want. The price of the room will be automatically displayed according to your selected hotel.
Ans: A double room has one double bed. A twin room has two single beds.
Ans: We usually don't provide extra beds for children. In some cases, we may charge additional fees for extra beds. However, this possibility is subject to hotel policy and availability. we would appreciate it if you would Contact Us if you need it..
Ans: No. After you book and pay us for a hotel reservation, The hotel management will not charge you any additional fees.If you order or purchase something which is not included in your package, You will have to pay for it.
Ans: You can choose any one room from the list. It can be a Single Deluxe, a Couple Deluxe, etc. You will need to log out of your current session on the website in order to make another reservation. Click on the "Book Now" button once again. In order to book multiple rooms, you will need to provide a unique mobile number for each booking.
Ans: It is difficult to choose the most attractive visiting place in Sylhet. Every place has a unique look and thousands of tourists visit those places every day. Notwithstanding, we can say that Sada Pathor is the most popular attraction in Sylhet. Jaflong and Lalakhal are two of the most naturally stunning places in Sylhet. Please take a look at Top 10 Attractions in Sylhet
Ans: Lalakhal is a great place to visit in winter because of the mesmerizing blue watercolors.
Ans: There is no shopping center in this area. If you want to purchase items, you can do it from Sylhet town.
Ans: If you're not careful, you might fall into quicksand. If you don't hire a Guideman, talk to our boatman about it. He's always aware of the situation and can give you some good advice. Make sure you talk to our boatman before you go out, and be sure to take plenty of drinking water with you.
Ans: The best time to visit Jaflong is not at the end of winter, but in the middle of the monsoon or at the end of the monsoon.
Ans: Sada Pathor, Volagonj is now the number one tourist attraction in Sylhet. It is approximately 39 km away from Sylhet city.
Ans: Yes. Sylhet is secure for tourists because the tourist police are always on duty at every tourist spot.
Ans: There are places where people have to pay an entrance fee in order to visit them. These are Madhabkunda Eco Park, Ratargul Swamp Forest, and Dreamland Amusement Park.
Ans: Yes, We can provide any type of high-end car for your tour but are not available at the moment - BMW, MERCEDES and TOYOTA PRADO.
Ans: The Sylhet District Transportation of Labor Union is responsible for regulating and controlling transport like X Corolla, Allion Premio, Noah, Hiace, etc. The Sylhet Minibus Club holds all drivers and vehicles accountable for their actions. So there is no chance of being scammed by Scammers.
Ans: Every driver has at least five years of driving experience and a valid driving license. They are all certified and trained by The Bangladesh Road Transport Authority(BRTA).
Ans: If you rent a car for a day. It means the booked car will be at your service for 8 (eight) hours starting from the time you pick it up. If you want to prolong your stay, you must pay this reasonable extra amount for it as prescribed by Sylhet Tourist Guide authority.
Ans: You are not obligated to pay anything for our drivers. But most of our guests choose to pay the cost of lunch or dinner for our drivers.
Ans: If you provide your mobile number to our driver, you will be able to contact our driver anytime to know about the picking or dropping time.
Ans: Our drivers always behave well around our guests. If there are any unexpected incidents, please let us know immediately. Please keep the evidence of his wrongdoing. We will take appropriate action as soon as we receive your complaint.
Ans: If you want to visit the most popular tourist spots in Sylhet, you will need to hire a boat to take you there. Tourists who want to visit Sada Pathor, Ratargul Swamp Forest, Bisnakandi, Jaflong, Lalakhal, Panthumai and Luvachora have to take a boat.
Ans: No. Speed Boat is the only way to visit Lalakhal. Sharighat to Lalakhal and Lalakhal to Lalakhal zero point.
Ans: Unfortunately, we don't have it yet but we're working on getting it to you as soon as possible.
Ans: We offer Dingi Boat, Engine Boat, Launch boat and Speed boat rentals for tourists.
The boats can hold-
* Dingi Boat: No more than 3 people
* Engine Boat: No more than 8-10 people
* Launch Boat: Up to 5 people
* Speed Boat: Up to 5 people
In order to ensure the safety of our guests, we recommend that they travel with the lowest number of tourists possible.
Ans: It is not advisable for tourists to jump into the river, as some places can be dangerous. If you are very excited to jump into the river, Please ask our guide or boatman about the existence of quicksand.
Ans: The rate for the boat is not fixed and it varies from place to place. There is a menu (Book Now) on the top-right of the website where you can select Boat and then choose the place you want to visit. The rental boat rate will be displayed once you select the place.
Ans: We have both new and old boats. We try to match the best boat with our guests, depending on the size and novelty of the Engine Boat.
Ans: If you are already in Bangladesh, you can go to any branch of Sonali Bank and make the payment in our bank account. Banking hours are 10.00 am – 4.00 pm except Fridays, Saturdays, and govt. holidays. You can also pay to our bKash merchant account.
You are welcome to our office and pay in cash USD or BDT. In order to do that, you need to make a prior appointment with us. We don't have normal walk-in hours because we do everything online. Our small agency is composed of only a few staff members, all of whom are also our guides. If you come to our office without any notice, you might find that everyone is on a tour and the office is closed. That’s something that happens often with us. You can pay us free through our bKash merchant payment gateway. You can also pay through Rocket, Nagod, Upay etc.
We are currently developing our payment method. You will soon be able to pay with your credit or MasterCard.
Ans: After your payment is processed, you will see "paid" in your dashboard. You will always be contacted by our team after submitting your booking. Please verify that our website logo and name are present in the bKash merchant payment gateway.
Ans: Yes, you can. You are welcome to our office and pay in cash USD or BDT. In order to do that, you need to make a prior appointment with us. We don't have normal walk-in hours because we do everything online. Our small agency is composed of only a few staff members, all of whom are also our guides. If you come to our office without any notice, you might find that everyone is on a tour and the office is closed. That’s something that happens often with us.
Ans: You have to pay 50% of the total amount to confirm your booking, and the rest must be paid in cash or by other payment method when you arrive. If you do not pay 50% at least 5 days before your arrival, your reservation will be automatically canceled.
Ans:
* If you cancel in the last 3 days before your arrival, you will be refunded 100%.
* If you cancel within 48 hours of your arrival, you will be charged 50%.
* If you cancel within 24 hours, you will be charged 100%.
* No changes will be accepted less than 3 days before the tour starting date.
For more information about it, please see the Cancellation Policy Page.
Ans: Unfortunately not at this time. You will have to pay the full amount for your reservation. We may be able to offer you a discount in the future, so please check our website for updates.
Ans: We provide comprehensive tour-related services for tourists in Sylhet. We take care of all your hotel reservations, car bookings, boat bookings, hiring a tour guide and photographer so that you can enjoy your holiday without any worries. You can book as many services as you want through our website. To know more about our services, Please visitOur Services page
Ans: Yes, We are always available to answer any question through phone calls and social media like Whatsapp, Facebook, etc. Our guests can contact us at any time, through any medium, and they will always get a prompt response. Please read more about Our Support system
Ans: If you are not from the Sylhet region, you may face many problems. Bargaining to rent a car or boat is very difficult. In some cases, the drivers may charge more than double/triple the amount of money. No matter where you go, you will always find that their services are not very welcoming to strangers. It's possible that you'll be scammed by scammers.
By booking our service online, you will be able to see the rate of every part of our service. We offer a very competitive rate for tourists in Sylhet. You can compare it with others. Thanks!
Ans: The reasons why you should consider hiring a guideman:
* You will have immediate access to things that you are not aware of
* You will be able to learn more about culture in-depth from someone on the inside
* You will have a little more security and companionship
* Flexibility to change your tour plan and to set up priority
Ans: The photographer can be a great support, but the guidemen are more experienced and better educated than the photographers.
Ans: No. If you hire a guideman or photographer, you are not obligated to pay for their meals or any other costs, but most of our guests offer to pay for our guideman's or photographer's meals.
Ans: Sylhet Tourist Guide, Bangladesh offers a variety of rental options in Sylhet. We are working with our local partners who are engaged in different sectors related to our services. As a local tour agency, We have a trade license from The Government of Bangladesh. We are also a taxpayer company in Bangladesh. Taxpayer Identification Number is 896927455795. Some issues which indicate the legality of us are pointed out here.
* Sylhet Tourist Guide is a taxpayer agency
* We have a valid trade license
* Sylhet Tourist Guide is verified by bKash Limited
* Sylhet Tourist Guide works with top hotels in Sylhet
* Sylhet Tourist Guide is a merchant member of bKash Limited
* Sylhet Tourist Guide engaged with 10 minibus clubs in Sylhet
* Sylmount General Hospital is a sponsor of Sylhet Tourist Guide
* Sylhet Tourist Guide works with more than 7 boat clubs in Sylhet
* Sylhet Tourist Guide works with 5 photographer associations in Sylhet
* We are featured as a local tour company on www.kayak.com
* We served the staff of the High Commission of India, Dhaka
Ans: Our office is situated outside Sylhet City and close to the Sharighat-Lalakhal tour spot. You are welcome to our office at Shapla Tower, 3rd Floor, Darbast Bazar, Jaintapur, Sylhet. If you want to come and visit us, you need to make a prior appointment with us. We don't have normal walk-in hours because we do everything online. Our small agency is composed of only a few staff members, all of whom are also our guides. If you come to our office without any notice, you might find that everyone is on a tour and the office is closed. That’s something that happens often with us. Find Our Location
Ans: We started rendering our online service professionally in 2021, after working on it since 2015.
Ans: Unfortunately not.
Ans: We do not take any responsibility for any personal injury or any other problem that may occur but we try to help and support our guests because they are our main concern. Please learn more from Terms & Conditions page.
Ans: We have more than 60 employees, the majority of whom work as tour guides. To know more, please read About Us page.
+88 01714-936886
+88 01714-936886
info@sylhettouristguide.com
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